FAQ'S

  1.) I USED THE VACUUMS OR SELF-SERVE AND I HAVE A $15 CHARGE ON MY CREDIT CARD. WHY IS THAT?

    A: THE $15 PENDING CHARGE YOU SEE FROM USING THE VACUUMS OR SELF-SERVE, IS A PRE-AUTHORIZATION THAT WILL BATCH OUT TO WHAT YOU ACTUALLY USED WITHIN 24 TO 48 HOURS.

  2.) I WANT TO GET A DETAIL, HOW DO I GO ABOUT THAT?

      A: YOU CAN EITHER CALL 508-240-2312 AND TALK TO AND OR LEAVE A MESSAGE FOR THE DETAILER. YOU COULD ALSO COME BY OUR LOCATION AT 7 NELL'S WAY AND TALK TO THE DETAILER MONDAY THROUGH FRIDAY. DETAILS ARE BY APPOINTMENT ONLY.

   3.) DO I NEED CHANGE FOR THE VACUUMS OR THE SELF-SERVE?

       A: NO EACH VACUUM OR SELF-SERVE TAKES COINS, DOLLAR BILLS, AND OR CREDIT CARDS, WITH THE EXCEPTION OF THE MAT MACHINE THAT ONLY TAKES QUARTERS. WE HAVE A CHANGE MACHINE ON THE PREMISES.

   4.) WHAT IS THE UNLIMITED CLUB?

       A: THE UNLIMITED CLUB IS A MONTHLY MEMBERSHIP, WHERE YOU CAN GET AS MANY WASHES AS YOU WANT DURING THE MONTH (PER CAR) WHEN WE ARE OPEN; FOR LOW MONTHLY PRICE OF $35, $29, OR $22. THERE'S A MINIMUM OF TWO MONTHS.

    5.) CAN I HAVE STUFF IN THE OPEN BED ON MY PICKUP TRUCK?

        A. NO, ALL TRUCK BEDS MUST BE FREE OF SAND AND DEBRIS. POSSIBLE DAMAGE TO YOUR TRUCK CAN OCCUR AT YOUR EXPENSE.

    6.) WHAT IF I HAVE A BIKE RACK OR ANY STYLE RACK ON THE BACK MY CAR OR SUV?

        A. YOU MUST TAKE OFF THE BIKE RACK OR YOU WILL BE TURNED AWAY. POSSIBLE DAMAGE TO YOUR CAR OR OUR EQUIPMENT WILL RESULT. WE DO HAVE A SELF-SERVE FOR THOSE THAT CAN'T GO THROUGH. 

     7.) I HAVE A CAR WITH ELECTRIC FOLDING MIRRORS, WHEN SHOULD I FOLD THEM IN? 

          A: YOU SHOULD BE READY TO FOLD THEM IN AFTER THE GATE HAS OPENED. 

     8.) WHAT GEAR SHOULD I BE IN AT THE ENTRANCE TO THE TUNNEL? 

        A: NEUTRAL! THE CAR MUST BE ABLE TO ROLL FOR THE MACHINE TO WORK.

      

   

© 2020 Olde Cape Carwash

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